When your cell phone stops working and you are an ATT Wireless customer trying to upgrade to a new phone, it seems you are out of luck.
I have tried to do so yesterday and today and all I get is a ‘bolean’ message.
Wondering if I was missing a step out of shear stupidity, I decided to visit the competition.
At Sprint, they let me browse for phones and gave me options next to each offer, buy with new plan or upgrade/ replace existing line, clear and simple.
The next step/page asked me to sign in if I was an existing customer and on the left column suggested 2 things so your old phone does not go to waste, after receiving your new toy, activate the old one with a new number or return or donate it and get a ‘good citizen’ credit.
Should I dump ATT Wireless.
I could use an up to date phone with a good camera and mobile blogging potential for my trip to South By Southwest and my panel.
Any suggestions or offers?
Related: At ATT Wireless…Customer Service does not do E-Mail? What about follow up?