Can’t Login into Your Comcast Account Equals 45 Minutes of Frustration

We take it for granted that paying your utility or cable bill or whatever fits that category beats standing in line to do the same.
Yesterday I was trying to do just that with my Comcast account when I kept hitting the 'incorrect' login speed bump.
I thought that using the 'Chat Help' would be faster than talking to a human (please hold on for the next operator, your call is important to us).
Why I could not get my 'username' back and have a chance to reset my password, not sure?
They issued me a new, very long 'username'.
Problem is afterward I could not check and pay my bill.
They did indicate in the 'chat' process that changing your login might have some adverse effects yet the 'link page' provided failed to be clear and specific as to what the drawbacks would be.
In frustration, I gave up and ended up sending my wife to the 'Comcast' office where she waited and stood in line.
Life's little annoyances.
Keep it simple.