As I have to submit a number of photos for an article to be published in a New Jersey magazine later this year, I went shopping for a (new) digital camera.
After checking a number of stores in my area and being disappointed by the narrow selection offered, I decided to move my search online. Of all those checked, only two, ‘Compusa‘ and ‘J&R World‘ seemed to offer a wide selection. I settled for a Panasonic DMCLZ3S. I bought it through ‘J&R’ because of their proximity (New York City), previous very positive buying experiences and the price ($169.99). Since I needed the camera very quickly (I need to send the photos by Friday), I called their 800 number to find out about the shipping times, got someone right away who offered to take my order. They do not charge tax for orders sent outside New York State so I picked the faster 2 day delivery option.
It took a few minutes and I was assured that I would get it by Wednesday.
I actually got my delivery on Tuesday (yesterday) at 11:00 am.
This is what I call going beyond your customer’s expectations.
Thank you ‘J&R’.
All I have left to do is take a few good shots.

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